If you're having trouble setting up your Gradient app, it's possible that you're experiencing trouble with your wifi modem and/or router. This article will walk you through checking and fixing potential issues with your router or modem.
Check your Bandwidth Frequency
Modern modems and routers are designed to broadcast wifi networks on both 2.4 GHz and 5.0 GHz wavelengths. The Gradient unit requires a 2.4 GHz wifi network to function properly.
In rare cases, wifi routers are configured to broadcast only a 5.0 GHz signal. If your router can only broadcast a 5.0 GHz signal and you have a Gradient unit your unit will not be able to be "found" during the setup process, and you will not be able to complete the in-app setup.
In most cases, you can adjust your modem or router to begin broadcasting a 2.4 GHz signal.
Connecting to Hidden Networks
Modems and routers can be configured to broadcast "hidden" networks in which the network name, sometimes called SSID, is not broadcast. If you have a hidden network, your Gradient unit won't be able to detect your network.
Resetting your Modem or Router
If you're still not able to successfully complete a setup, try resetting your modem and/or router. To do this, follow the instructions below:
- Unplug your router or modem from its power supply (don't just turn it off).
- If your router and modem are separate, unplug both of them.
- Wait 15-20 seconds, then plug them back in.
- Wait a minute or two for the internet to be restored.
Confirm that your internet has been restored by connecting another device to your wifi network and trying to access a website, then repeat the setup process.